Featured toolkit
Difficult Conversations Toolkit
Prepare for a conversation about missed deadlines, unclear expectations or team friction. Separate what you saw from what you assumed, follow a clear structure and agree on next steps together.
What's inside
- A preparation worksheet that separates observations from assumptions
- A six-step conversation structure
- Example openings for missed deadlines, unclear expectations and team friction
- Questions that invite the employee's perspective
- An agreed-actions and follow-up template
- Guidance on when to get qualified HR support
Preview an example opening
“I think I wasn't clear enough about what I needed on the client proposal, and that's partly on me. Could you walk me through what you understood the goal to be? Then I'll share what I had in mind, and we can agree on it together.”
From section 3: Example openings for unclear expectations.